ZenithChat

Terms of Service

Last updated: April 4, 2026

1. Agreement

By accessing or using ZenithChat ("Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms constitute a binding agreement between you and ZenithChat.

2. Service Description

ZenithChat is a B2B SaaS platform that provides AI-powered conversational agents for WhatsApp and Instagram. The Service enables businesses to automate customer interactions, process orders, manage appointments, and handle payments through AI-driven conversations.

3. Eligibility

The Service is intended for business use. You must be at least 18 years old and have the legal authority to bind your organization to these Terms.

4. Account Registration

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials and for all activities under your account. You must notify us immediately of any unauthorized access.

5. Subscription and Billing

The Service is offered on a subscription basis with tiered plans. Fees are billed monthly or annually as selected. All fees are non-refundable except as required by law. We reserve the right to change pricing with 30 days' notice. Usage exceeding plan limits may incur additional charges as described in your plan details.

6. Acceptable Use

You agree not to:

7. AI-Generated Content

Responses generated by the AI are provided on your behalf and under your responsibility. You must configure the AI appropriately for your business. ZenithChat does not guarantee the accuracy, completeness, or suitability of AI-generated responses. You are responsible for reviewing and monitoring AI interactions with your customers.

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. You are the Data Controller for your end users' data. You must ensure you have appropriate legal basis to process your customers' data through our platform. You must inform your customers that they may be interacting with an AI system.

9. Third-Party Integrations

The Service integrates with third-party platforms including Meta (WhatsApp, Instagram), payment processors, and calendar services. Your use of these integrations is subject to their respective terms. You are responsible for configuring and maintaining your own third-party credentials. ZenithChat is not liable for third-party service interruptions.

10. Payment Processing

ZenithChat facilitates payment processing through third-party providers configured by you. We act as a technology intermediary and do not directly handle end-user payment funds. You are responsible for compliance with payment regulations in your jurisdiction.

11. Intellectual Property

ZenithChat retains all rights to the platform, technology, and proprietary systems. You retain ownership of your business data and content. You grant us a limited license to process your data solely to provide the Service.

12. Limitation of Liability

To the maximum extent permitted by law, ZenithChat shall not be liable for indirect, incidental, special, or consequential damages. Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim. This limitation applies regardless of the legal theory of the claim.

13. Indemnification

You agree to indemnify and hold ZenithChat harmless from claims arising from your use of the Service, your violation of these Terms, your end users' interactions with your AI agents, or your violation of any applicable laws or third-party rights.

14. Service Availability

We aim to maintain high availability but do not guarantee uninterrupted service. We may perform maintenance with reasonable notice. We are not liable for downtime caused by third-party providers (Meta, payment processors, etc.).

15. Termination

Either party may terminate the subscription with 30 days' notice. We may suspend or terminate accounts that violate these Terms. Upon termination, your data will be retained for 30 days, after which it will be permanently deleted.

16. Modifications

We may update these Terms with 30 days' notice via email. Continued use of the Service after changes constitutes acceptance.

17. Governing Law

These Terms are governed by the laws of the State of Delaware, United States. Any disputes shall be resolved in the courts of Delaware, unless otherwise required by applicable consumer protection laws.

18. Contact

For questions about these Terms:
Email: hello@zenithchat.ai
ZenithChat — Lisbon, Portugal